Cancelled the XL package a few weeks back and they cut it off right away, the Vbox in the room rebooted and has since come up with "thanks for inserting your newsmart card. We're just checking your details" every time I go onto another channel. Phoned up at about 10 to get the sports channels added to it and it's still coming up the same message with no sports channels activated yet. Turned the box on and off, took the card out, turned it off at the wall and still nothing. Went onto the settings and it was saying the "card never paired". What's this mean? Been nothing but a shambles since I got virgin in the house.