I agreed with him because of things I had already seen and read. If I was someone who hadn't decided his behaviour would have not convinced me. It's nothing to do with how he looked, it was his behaviour and attitude. I agree it shouldn't be about image but if someone comes across as quite dismissive and arrogant then you're less likely to listen to themAgain just to add, I have not seen him behave like that since and am not overly bothered about it