Jonathanmcginley

UPDATE* After threatening Arnold Clark to take it further asking Volkswagen to file it to a case manager all of a sudden someone forgot to inform the retailer that I had bought an extended auto care warranty that funnily enough covers full cost of the gear box. Don’t believe that for a second as I’m sure if I did it would’ve flagged up a lot earlier but I’m not complaining. Just goes to show if you stick to your guns they will crumble under the pressure never just accept anything especially from they cowboys Arnold Clark. Started off at £1,500 then 30% off due to an up to date service and now fully covered for an “extended auto care warranty”. a victory for the small guys.

Aye I will go independent eventually cheers for the recommendation but I want to pester Arnold Clark and just be a general nuisance take it as far as I can go because I feel like they just see customers as door mats that they can walk all over. The customer service is atrocious and speak to you as if you’re 6 years old.

I’ve had a look online and seen that 13 plate golfs were recalled due to faulty gear boxes that caused loss of power. I know this isn’t my issues as mines is due to a gear box issue with reverse but would it be worth referencing as it shows they’ve had clear issues with golf gear boxes around that time? Going to have a tough task proving that I am not at fault for this.

Was wondering if anyone can give me advice who have been in a similar situation. Got a 14 plate Volkswagen Golf from Arnold Clark last year only done 15,000 miles when purchased I’ve only done about an extra 5 since then. The car now won’t reverse due to problems with the gear box which is clearly a manufacturers fault. Arnold Clark taking no liability because I’m out with my 90 day warranty pish that u originally get and Volkswagen taking no liability because I’m out with the 3 years manaufactuers warranty (by a couple of months). So I’m being quoted £1500 to fix the car but they’ve take 30% off goodwill due to it having an up to date service within the year I’ve had it. I don’t see why I should stump up £1000 to fix a car I’ve had for a year and been serviced especially when I’m on PCP deal and the car will be handed back. Going to be seeking legal advice but not sure I’ve got a leg to stand on. Has anyone else faced a similar situation and took legal action against Arnold Clark?