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Biscuits

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You usually find that when you phone sky they say the following -

Switch the sky box off at the mains, wait for ten seconds, then switch it back on again.

You may have already done this and if so, I apologise in advance.

If you haven't, it always works for me. ;)

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That tends to do the trick with the above fault for me.

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Snap and if you phone the Help Desk that's the first thing they'll tell you to do (after being on hold for 30 minutes! <_< )

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