Law Stud

I'd love to see call centre's obsolete. Swampy you may not be old enough to know this but 20 years ago when you wanted to phone the bank you called your local branch and spoke to a person you'd know and who would know you. Charges were applied at the local branch, and if you were a decent customer charges would be waived by staff who looked after their customers. Even things like bank loans and credit scoring was done by the local branch manager who used his experience, knowledge and judgement to make a decision instead of being told by a pre programmed computer what has decision should be. Call centres were supposed to be a way of saving the banks money as they could now close branches and use ATM's yet I doubt many could argue now that call centres were actually cheaper than running those branches and they've got far more pissed off customers today than they have ever had. Call centres should have become obsolete with the advent and popularity of the internet....sadly the scourge that is call centres with their massive security black holes and their rank rotten customer service is still with us. BTW....people used to do repeat orders all the time. They would return back time and time again to their point of purchase having built up solid customer relationships with local staff....now repeat business has to be pursued because customers are usually so pissed off with how their purchase and after sales service went that they need to be convinced to make a repeat purchase in the future.

LOL I enjoyed that. Hmm, yes and no. See it isn't cheap for a company to set up a call centre. Start off with a building, equipment, the phone system which will cost upwards of £3m, then there's the management structure and then staff....Before you know it you are now fending off complaints about the call centre as well as complaints about the product so you now need a second call centre and so it goes on. If they just trained staff at the point of sale to deliver great customer service and supplied a quality product they would find that their costs would dramatically decrease. I've got to agree with you though about people needing to think about where they do their shopping, and refusing to deal with companies who employ poor quality Indian call centre staff. Unfortunately not many people seem willing to spend time looking at the review sites before they make their purchase.

On topic - Call Centres. Fucking waste of money. In the good old days companies used to focus on the quality of their products and they used the mantra that the customer was always right. The end result was customer loyalty, retention and repeat business. However in the mid 90's that suddenly became unfashionable and the new model was to have surly staff, crap products and a mantra that no matter how you have ripped off the customer you should never, ever offer a refund. Bosses clearly recognised the fact that having a queue of pissed off people on their premises didn't look too good, and so formulated call centres. Today we have a situtation where companies spend £billions on their call centres, some employing thousands of people, many of whom live in India and don't speak much English. Unbelievably these employees are give titles like Customer Service Advisor and they are taught that when a customer phones in and gets through having had to sit a loop of pish music for upwards of 30 minutes the best way to deal with him is to be as obnoxious, rude and downright beligerant in an attempt to force the customer to mutter something that might be construed as being remotely rude so that this "Customer Service" twat can hang up on him without ever having to fix the problem. Thing is the more customers complaints don't get dealt with, the more phone calls come into the centre, and the more people have to be hired, this increasing the amount of money each company spends on "customer service". If only they'd wake up to themselves and start offering proper customer service from the point of delivery perhaps they would notice not only a substancial reduction in their operating costs, but also a large increase in profitability as customers who enjoy the service come back time and time and time again.

Kilt, you have my sympathies. BTW, I noticed that in the US the immigration officials appear to be a lot more friendly than their UK counterparts. They even cracked jokes over their whilst taking our fingerprints and photographs. Could that perhaps be because the US police are more trigger happy and that misbehaving kids tend to get threated down the barrel of a gun? Swampy,are you from Manchester? Was it your laptop? Are you a dozy fucker that steals people's legroom on planes? Do you sprint to the gate when your plane gets called? Are you one of those arseholes who can't help but get in the road because they are too thick to listen for their number being called? Are you one of those tits who was in such a rush to get on the plane you forgot to empty your bladder and who sits in the seat begging the cabin crew to let them out of their seats whilst the plane is taxing down the runway? Are you one of those misbehaving kids, or are you the arsehole parent that does nothing about your kids whilst they piss everyone else in the airport off with their fannying about? I knew I didn't like you but my hatred of you could be taken to new levels here....

I booted his bag over American land...we were flying back from Orlando. Try and keep up. Your a brave man though Swampy, you'd have owned me through an insurance company....hmmm...tough guy. I hope I don't meet you on a dark night. Jesus I'd be absolutely bricking it. Perhaps his laptop isn't broken, but it makes me feel much better to think that it's smashed into little peices. Certainly the sound the whole thing made as I repeatedly booted into it made me feel a great deal better and I got the desired result as the bag and what remained of his laptop sat under the seat infront of him for the rest of that seven hour flight. Running around being boisterous is a hanus crime. If the parents can't deal with it shoot the whole fucking family.

Argh, did some manky fucker do that too Wait till he's off the plane and drive over the b*****d in your hire car....hey it's tricky trying to master the foot brake, automatic gears and driving on the right....who would believe it was anything other than a tragic accident. You've just reminded me of something else that pissed me off.....another old w**ker who actually waited until the plane landed in Orlando before filling out his immigration waiver form. I mean they only gave the fucking things out at check in, and reminded everyone about it TWICE on the flight. The sooner I get a private plane the better....

...and you think I sound like a cock... I was in a Boeing 747-400 in row 58 where the 3-4-3 config changes to 2-4-2 given extra width to the seats closest to the window. The arsehole with the laptop slipped it into the space between his seat and the wall which was effectively MY legroom. He was also in direct contravention of FAA rules in that his carry on luggage was not secured under the seat infront of him. He was the cock....a broken laptop will hopefully ensure that he's learned his lesson. The knob actually turned to moan about it, saw my face and backed down very quickly moving the bag under the seat infront of him. There was no confrontation....and it made me feel good. Misbehaving kids anywhere are a fucking pain in the arse, but what really is worse is when their lazy arsed parents do absolutely f**k all about it. I've got two kids - they aren't allowed to misbehave. I only expect that other people do as I do.

I've no idea what you work as Kilt but I think my personal hell would be to work on a trans Atlantic airline as a children entertainer If it's anything like that then yes I'd fucking hate your job....

People who put their carry on luggage on the floor under their seat instead of under the seat infront. I paid for my leg room you w**ker, if you want hand luggage YOU should lose out.....oh and if you are that p***k that was on the Orlando to Manchester flight, I hope your laptop snapped when I booted f**k out of it - thet'll teach you. I hate people who run to the gate for their flight when it's first called and who ignore the row by row announcemnets. You are going to spend 9 fucking hours in that aluminium can, why the f**k would you want to get on it first.... I hate other people's kids in airports...actually I hate them everywhere....but especially in airports. If your fucking brat is running wild in an airport terminal and you are doing nothing about it - I'd expect the police to use their guns and shoot the pair of you.... I hate those large fucking groups of Latino school kids who get shipped in to Orlando from Brazil and Argentina when the parks are mad busy just to f**k everyone else off. I don't know Portugese or Spanish but what the f**k makes you think I paid money to listen to you w**kers chant "Argentina" through every fucking show and every fucking ride. Oh and Universal Studios.....I just fucking hate them. Apart from that I had a great holiday B)

So what am I supposed to do with the mis-delivered letter? Am I supposed to deliver it for him? Shouldn't he have checked the address before stupidly posting the letter? What happens to the other person when they discover their peice of mail went missing? Sorting office is the post office. He represents the post office. What happened to taking responsibility for your f**k ups. They all get on my nerves.

I've got my own personal toilet at work cause I am so important , however there is no heating in the toilet which makes going for a quick dump fairly unpleasant.

Supermarkets - Loads of queues, loads of unmanned tills and some arsehole supervisor who's stood making an announcement for various people to come down and man the tills while they demean themselves by actually having to do some work Even worse is when the store manager grabs a member of staff to go look for the supervisor to get them to make an announcement. Call Centres - Honestly what is wrong with apologising for your companies f**k up and actually doing something to fix the mistake. If I ever hear the phrase, "All I can do is apologise" again I'm going to fucking scream at the b*****d that said it. If all you can do is fucking apologise then get me someone with a bit more fucking intellegence Postmen - Why can't they deliver letters to the right fucking door. I got a letter the other day for a house almost half a mile away. I got the postman today and tried to give him back the letter - he wasn't having it for some reason - and he actually excused himself saying that since my house was number 12 and the letter was for number 12 some other fucking street he hadn't really fucked up.