ayrmad Posted November 3, 2019 Share Posted November 3, 2019 38 minutes ago, Robbo63 said: What can you do , club installed 4 ticket tills , most other clubs have 2 , what could the club have done ??? Tickets sales online don’t close , explain to me how the club could have known how many fans were turning up without a ticket ? and what they could do in a 45 minute timescale , something constructive would be appreciated that the club could realistically install The club don't know how many Partick fans were turning up but they did know a significant number were turning up without tickets. I couldn't offer suggestions as I've no idea how the system operates in the portacabins prematch, I just don't think it's great pissing off paying customers and shrugging our shoulders about it. There may well have been extenuating circumstances but it's surely Ayr's job to find fixes that pre-empt situations that might arise, yesterday wasn't sprung on us at half 2, we did know a significant number of people were arriving to purchase tickets. 1 Quote Link to comment Share on other sites More sharing options...
HMIP Posted November 3, 2019 Share Posted November 3, 2019 3 minutes ago, Robbo63 said: Folks There seems to be a few folks who are very critical of our ticket system without giving recommendations on what to do differently, I would appreciate if you have any thoughts on how it could be improved at realistic cost , if you could post on here I am willing to take suggestions to board to be considered , even better if you could contact the club supporters liaison manager I am sure he would raise them also for you Oh come on, you don’t need suggestions. The answer has been given. Just employ 50 people and open the club shop 24x7. 3 Quote Link to comment Share on other sites More sharing options...
Pick that one out Marshall Posted November 3, 2019 Share Posted November 3, 2019 6 minutes ago, Robbo63 said: Folks There seems to be a few folks who are very critical of our ticket system without giving recommendations on what to do differently, I would appreciate if you have any thoughts on how it could be improved at realistic cost , if you could post on here I am willing to take suggestions to board to be considered , even better if you could contact the club supporters liaison manager I am sure he would raise them also for you Excellent post Robbo63 1 Quote Link to comment Share on other sites More sharing options...
mrcat1990 Posted November 3, 2019 Share Posted November 3, 2019 Shout out to the guy trying to fight a fellow supporter for having a dig at McCall. Impressive level of seethe. 0 Quote Link to comment Share on other sites More sharing options...
Trogdor Posted November 3, 2019 Share Posted November 3, 2019 2 hours ago, Robbo63 said: Great team performance yesterday , very hard to pick MoM ( did I miss the announcement?) I've noticed this at most home games this season, either the tannoy isnt working (on the North terracing) or we have stopped announcing it. 0 Quote Link to comment Share on other sites More sharing options...
Finlay21 Posted November 3, 2019 Share Posted November 3, 2019 (edited) 28 minutes ago, HMIP said: Oh come on, you don’t need suggestions. The answer has been given. Just employ 50 people and open the club shop 24x7. That would still not satisfy some people Edited November 3, 2019 by Robbo63 1 Quote Link to comment Share on other sites More sharing options...
ayrmad Posted November 3, 2019 Share Posted November 3, 2019 50 minutes ago, Robbo63 said: 700 people turn up 30 mins before kick off , takes approx 45sec transaction time , order .print.cash transaction.and handover , that takes approx 5 hours work , 4 tills over an hours each ( only 30 mins to kick off ) that means we would need about 9 tills selling tickets for 30 mins , no club would have 9 selling points 30mins prior to kick off , there is plenty of options on how to get a ticket , I totally understand walk up on the day and none techno people who need accommodated , but nearly 800 out of a 2500 crowd !!!!! which includes nearly 1000 season ticket holders , that’s saying nearly 50% of paying customers yesterday paid at the ground prior to game , give the club some credit , most away teams so far have said it’s the best ticketing system , in the league , mostly as they can get ticket to phone instantly Open a cash gate or pre print a few hundred tickets if the system allows, rocket science wasn't required yesterday, just a bit of common sense. Missed the 1st goal through my choice to arrive late, there were loads of Partick fans still queueing at that point, not good enough when you know the majority of Partick fans haven't bought a ticket. 0 Quote Link to comment Share on other sites More sharing options...
Finlay21 Posted November 3, 2019 Share Posted November 3, 2019 29 minutes ago, ayrmad said: The club don't know how many Partick fans were turning up but they did know a significant number were turning up without tickets. I couldn't offer suggestions as I've no idea how the system operates in the portacabins prematch, I just don't think it's great pissing off paying customers and shrugging our shoulders about it. There may well have been extenuating circumstances but it's surely Ayr's job to find fixes that pre-empt situations that might arise, yesterday wasn't sprung on us at half 2, we did know a significant number of people were arriving to purchase tickets. System works easy people walk up , pay for ticket and go to ground , system is that simple , the question I asked was how can you process 700 people within a 30 minute window ?? Without having 9 tills , can you tell me where we get the infrastructure to install 6 tills at short notice , the club done about everything they could at the given time , ticket office was open from 12 , a great number of Thistle fans were in local pubs , some just a minute walk to ground but still chose to come at 2.45 for tickets , get ticket go to pub is an option like a number of home fans do on a Saturday morning 0 Quote Link to comment Share on other sites More sharing options...
Finlay21 Posted November 3, 2019 Share Posted November 3, 2019 8 minutes ago, ayrmad said: 1 hour ago, Robbo63 said: 700 people turn up 30 mins before kick off , takes approx 45sec transaction time , order .print.cash transaction.and handover , that takes approx 5 hours work , 4 tills over an hours each ( only 30 mins to kick off ) that means we would need about 9 tills selling tickets for 30 mins , no club would have 9 selling points 30mins prior to kick off , there is plenty of options on how to get a ticket , I totally understand walk up on the day and none techno people who need accommodated , but nearly 800 out of a 2500 crowd !!!!! which includes nearly 1000 season ticket holders , that’s saying nearly 50% of paying customers yesterday paid at the ground prior to game , give the club some credit , most away teams so far have said it’s the best ticketing system , in the league , mostly as they can get ticket to phone instantly Open a cash gate or pre print a few hundred tickets if the system Open a cash get is not an option , but admit your 2nd point should be implemented and would certainly ease congestion ,that should be achievable very easily, and would have helped considerably yesterday 0 Quote Link to comment Share on other sites More sharing options...
Diamonds are Forever Posted November 3, 2019 Share Posted November 3, 2019 (edited) 50 minutes ago, Robbo63 said: Folks There seems to be a few folks who are very critical of our ticket system without giving recommendations on what to do differently, I would appreciate if you have any thoughts on how it could be improved at realistic cost , if you could post on here I am willing to take suggestions to board to be considered , even better if you could contact the club supporters liaison manager I am sure he would raise them also for you You can't find a solution until you know the cause of the issue. Like most businesses would do, would it not be an idea to get the supporters liaison manager to do what they can to get a bit of feedback from the Thistle supporters who did not buy tickets and ask them why they did not buy tickets? For example, was it poor communication on Thistle's website? Ayr's website? Unclear what the situation was? Couldn't work the website? etc. Then I'm sure the solution will be a lot clearer. I refuse to believe that 500 Thistle fans would go to the effort of travelling to Ayr but then not be bothered to spend 30 seconds on their phone to buy one online to skip a huge queue. I also don't believe the difference in IQ between Thistle and Dundee Utd fans is such that it would result in few issues at the Dundee Utd game but huge issues here. The defensive attitude of the majority of Ayr fans is typical of the attitude that I think most fans would have in defence of their club, however any business which blames their customers for being too stupid or lazy and has a 'f**k them' attitude is taking a risky stance. Not saying that is the club's official stance, but certainly seems to be the view of most supporters. Edited November 3, 2019 by Diamonds are Forever 3 Quote Link to comment Share on other sites More sharing options...
Trogdor Posted November 3, 2019 Share Posted November 3, 2019 (edited) I'm going to make one comment on the queuing pre-match. Honestly, if I was queuing (fortunately don't have to as I have my season ticket) would you not just buy a ticket on your phone? I don't see it being that difficult. We will always have those who don't have the means or technical know how for that and they will have to buy a physical ticket. However, I would guess 90% of those who were queuing would be able to use their phone to buy a ticket. Maybe we should put out A4 signs on cones at the queue advising the link to buy the tickets online? Edited November 3, 2019 by Trogdor 1 Quote Link to comment Share on other sites More sharing options...
ayrmad Posted November 3, 2019 Share Posted November 3, 2019 1 minute ago, Robbo63 said: Open a cash get is not an option , but admit your 2nd point should be implemented and would certainly ease congestion ,that should be achievable very easily, and would have helped considerably yesterday A cash gate should have been an option yesterday as Ayr knew they were fucked long before fans started arriving, that's not a ticketing issue, that's an attitude problem. 0 Quote Link to comment Share on other sites More sharing options...
Trogdor Posted November 3, 2019 Share Posted November 3, 2019 @Diamonds are Forever I refuse to be lectured by an Airdrie fan. One of the worst away experiences as a fan with overzealous stewards and getting throttled into a tiny area to sit. 0 Quote Link to comment Share on other sites More sharing options...
D'Jaffo Posted November 3, 2019 Share Posted November 3, 2019 We still talking about tickets then aye? 2 Quote Link to comment Share on other sites More sharing options...
Finlay21 Posted November 3, 2019 Share Posted November 3, 2019 (edited) 3 minutes ago, ayrmad said: A cash gate should have been an option yesterday as Ayr knew they were fucked long before fans started arriving, that's not a ticketing issue, that's an attitude problem. Cash gate not an option , club did not know that fans without a ticket were all going to turn up after 2.30 , can’t blame club for that , pre printing tickets suggested earlier is the only action I believe the club could have taken yesterday , a number of fans had many other options , fans without the knowledge, equipment or walk up on the day would have been accommodated easily enough Edited November 3, 2019 by Robbo63 0 Quote Link to comment Share on other sites More sharing options...
Diamonds are Forever Posted November 3, 2019 Share Posted November 3, 2019 2 minutes ago, Trogdor said: @Diamonds are Forever I refuse to be lectured by an Airdrie fan. One of the worst away experiences as a fan with overzealous stewards and getting throttled into a tiny area to sit. Which I was personally responsible for, obviously. 2 Quote Link to comment Share on other sites More sharing options...
Trogdor Posted November 3, 2019 Share Posted November 3, 2019 1 minute ago, Diamonds are Forever said: Which I was personally responsible for, obviously. More like people in glass houses... 0 Quote Link to comment Share on other sites More sharing options...
ayrmad Posted November 3, 2019 Share Posted November 3, 2019 3 minutes ago, Robbo63 said: Cash gate not an option , club did not know that fans without a ticket were all going to turn up after 2.30 Any more than 160 after half 2 was going to f**k it up, to claim Ayr didn't know is pretty poor Imo. 0 Quote Link to comment Share on other sites More sharing options...
Trogdor Posted November 3, 2019 Share Posted November 3, 2019 I take it the ticket system is getting the ire as there is nothing to moan about on the pitch? 2 Quote Link to comment Share on other sites More sharing options...
Finlay21 Posted November 3, 2019 Share Posted November 3, 2019 Just now, Trogdor said: I take it the ticket system is getting the ire as there is nothing to moan about on the pitch? Correct , I have checked a number of posters , when we were losing they were complaining about team and now that we won are actually moaning about the ticket system even though they were not effected 3 Quote Link to comment Share on other sites More sharing options...
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