I have seen it mentioned here before, but Dundee need to sort out their customer service. My Dad sent me through a picture from the paper last night for hospitality for the Motherwell match. I called the number today and the conversation went along the lines of:
"Hi, I'm phoning about hospitality for the match tomorrow."
"Sorry, it's too late, no way we can change our order when it's tomorrow".
"Really, I thought it would be possible?"
"No, we can't just change orders so late".
"OK fair enough, but why was it advertised in the paper last night?"
"What are you saying, there was a prize in the paper last night?". "
"No, why was it advertised last night? I have phoned at 9AM, i.e. the next available opportunity when you are open"
"Ach, let me check with commercial"
I then waited about five minutes as it was silent, then rang, then was cut off
The commercial department did call me back about 10 minutes later. There was availability and the lady was lovely and professional, but we need to get a bit smarter with our first contact. It's only a few hundred quid, but we need to make it easier for people to give the club money, not make it awkward!.