I know its my fault as well but i bought a car from them that only had 4 days road tax left and no one thought to tell me, it was a right pain in the arse coz i needed to order a new tax disc but hadn't registered my details so the disc was invalid even though i had paid for it. Trying to chase them up was a pain in the arse and they really did want nothing to do with me, was a good car mind you