Both combined with the clubs attempt at justifying it by just essentially blaming the fans for the decision as well as the horrendous patronising tone and lies to justify it. They've basically said to their own fans, we don't care if you attend. They're being taught a lesson by the fans. They've doubled down and made a massive PR disaster.
The response of "we have to pay £5 vat for every ticket" being right up there with a fucking pathetic excuse.
Blaming VAR - which they voted for.
Also trying to claim it's costing them £18,000 to cover the cost of 600 children tickets. Why lie? 600x20 is not £18,000!