That whole rant is an unfair generalisation, a bit like me saying that all St Mirren fans jump on their high horse as soon as they feel wronged.
I'm sure that the people on the end of the phone dont have a personal vandetta against you Stuart, unless you called up and said "Hello, this is Osama Bin Laden, can you please remove the charge that you put on my account due to late payment of my direct debit for my Fiat Panda."
The whole world isn't against you man.