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Arnold Clark Horror Stories


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I've been hiring a dual control car for the missus and I from the sighthill AC, a more useless incompetent bunch of fucks I've never met. It takes them about 30 minutes to process the same shit every time, painfully amateur.

Where does one go to buy a used car if  not these fucknuggets? (I know f**k all about cars and have never bought one)

Edited by Lambie's Pigeon Feed
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Picked up a new (used) car on Tuesday for my wife. She complained that the gears were tough to change. Being an inexperienced driver I put it down to her just getting used to the car. However i took it out for a drive and it is indeed very sticky. Will be phoning AC in the morning to demand they take a look at the clutch. I somehow dont hold out much hope of getting it sorted by them

That will be sorted fine, make sure they change the flywheel too(if it's a diesel) before you get it back. Specifically ask them do do this as well as clutch. They may try fob you off but they are complementary to each other and will save you a fortune down the line.

If they refuse then you can give car back for refund as parts were certainly faulty when u picked vehicle up Tuesday

 

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8 hours ago, John Lambies Doos said:

That will be sorted fine, make sure they change the flywheel too(if it's a diesel) before you get it back. Specifically ask them do do this as well as clutch. They may try fob you off but they are complementary to each other and will save you a fortune down the line.

If they refuse then you can give car back for refund as parts were certainly faulty when u picked vehicle up Tuesday

 

If theres no fault with the flywheel, they wont have to change it for free. They're only under an obligation to resolve issues that make the car "unfit for purpose".

Proving theres a fault with the flywheel is hard from the customers perspective. 

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If theres no fault with the flywheel, they wont have to change it for free. They're only under an obligation to resolve issues that make the car "unfit for purpose".
Proving theres a fault with the flywheel is hard from the customers perspective. 
Agree, but all the labour costs will be covered by clutch change so I'd ask them to throw the flywheel in, if not unfit, as goodwill for inconvenience. Will save a fortune in long run. Most cost will be labour. Least they can do for selling a faulty car.
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1 hour ago, RandomGuy. said:

If theres no fault with the flywheel, they wont have to change it for free. They're only under an obligation to resolve issues that make the car "unfit for purpose".

Proving theres a fault with the flywheel is hard from the customers perspective. 

He's just had his flywheel changed after asking for advice on the car thread, and eventually taking it to the garage like he was told, and now thinks he's an expert on all things cars.

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He's just had his flywheel changed after asking for advice on the car thread, and eventually taking it to the garage like he was told, and now thinks he's an expert on all things cars.
You really are a boring troll.
I'm happy to help another poster save some money on car issues, and clearly on the car advice thread I never claimed to be an expert.
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4 hours ago, John Lambies Doos said:
5 hours ago, RandomGuy. said:
If theres no fault with the flywheel, they wont have to change it for free. They're only under an obligation to resolve issues that make the car "unfit for purpose".
Proving theres a fault with the flywheel is hard from the customers perspective. 

Agree, but all the labour costs will be covered by clutch change so I'd ask them to throw the flywheel in, if not unfit, as goodwill for inconvenience. Will save a fortune in long run. Most cost will be labour. Least they can do for selling a faulty car.

This is the Arnold Clark thread, mind.

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Picked up a new (used) car on Tuesday for my wife. She complained that the gears were tough to change. Being an inexperienced driver I put it down to her just getting used to the car. However i took it out for a drive and it is indeed very sticky. Will be phoning AC in the morning to demand they take a look at the clutch. I somehow dont hold out much hope of getting it sorted by them
Depending on the vehicle, a lot of the gear selector mechanism is cables, our works vans (citroens) have a regular issue with this being sticky or stiff. [emoji15]

You end up coasting onto roundabouts trying to find a gear or fighting the bugger in a car park trying to find reverse.
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10 hours ago, John Lambies Doos said:
10 hours ago, RandomGuy. said:
If theres no fault with the flywheel, they wont have to change it for free. They're only under an obligation to resolve issues that make the car "unfit for purpose".
Proving theres a fault with the flywheel is hard from the customers perspective. 

Agree, but all the labour costs will be covered by clutch change so I'd ask them to throw the flywheel in, if not unfit, as goodwill for inconvenience. Will save a fortune in long run. Most cost will be labour. Least they can do for selling a faulty car.

He could try it, but sadly I think theyd demand he pay the price for the flywheel, which is the most expensive part. 

Theyd also likely just add £100 onto the price they tell him the flywheel will cost, and that would cover the cost of the clutch.

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He could try it, but sadly I think theyd demand he pay the price for the flywheel, which is the most expensive part. 
Theyd also likely just add £100 onto the price they tell him the flywheel will cost, and that would cover the cost of the clutch.
There are only really two companies that specialise in flywheels (Luk) and someone else I think? Anyway would be really easy to check the cost of part.
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12 minutes ago, John Lambies Doos said:
18 minutes ago, RandomGuy. said:
He could try it, but sadly I think theyd demand he pay the price for the flywheel, which is the most expensive part. 
Theyd also likely just add £100 onto the price they tell him the flywheel will cost, and that would cover the cost of the clutch.

There are only really two companies that specialise in flywheels (Luk) and someone else I think? Anyway would be really easy to check the cost of part.

LuK or Sachs. 

Yes, you could search eurocarparts or Ebay for the price, but I'd be amazed if you didn't get some story before they tell you they cant alter the price they quoted you. What would you do then? Since they're not under an obligation to change it.

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LuK or Sachs. 
Yes, you could search eurocarparts or Ebay for the price, but I'd be amazed if you didn't get some story before they tell you they cant alter the price they quoted you. What would you do then? Since they're not under an obligation to change it.
Yeh probably, they would also aportion some of the labour cost to flywheel despite the fact it's no real extra effort
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Not knowing the mileage, age or type of car, or having any relevant knowledge, I'd go with Randomguy on this.
Funny thing is the OP re. This question has fucked off, we are discussing a clutch which might be absolutely fine, not to mention car may be a petrol...
Gotta love P&B!
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Funny thing is the OP re. This question has fucked off, we are discussing a clutch which might be absolutely fine, not to mention car may be a petrol...
Gotta love P&B!
Car is a diesel, Kia ceed. AC have agreed to take the car in "for a look"
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22 hours ago, D.A.F.C said:

Anyone want some revenge and an overnight stay at a hotel?

All you need to do is test drive a car at an Arnold Clark 3rd to 6th of May.

Go there early, fill up on free coffee and cake. Take out most expensive car. Rip it in low gears, brake late etc. Insult the manager then leave.

https://www.arnoldclark.com/drive-the-night-away

 

Ohh! There's a car at their Kilmarnock branch that looks like the lease car I handed back on Tuesday after driving it for the last 4 years.

Should I go and ask "What's that wee dent?" Has it ever had a bump?" "Why haven't you cleared all the dog hair out of the boot?""Why does that stain look like blood?" "Where & when were the services done?" etc.

Even without the free hotel, it might be worth a laugh.

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2 minutes ago, lichtgilphead said:

Ohh! There's a car at their Kilmarnock branch that looks like the lease car I handed back on Tuesday after driving it for the last 4 years.

Should I go and ask "What's that wee dent?" Has it ever had a bump?" "Why haven't you cleared all the dog hair out of the boot?""Why does that stain look like blood?" "Where & when were the services done?" etc.

Even without the free hotel, it might be worth a laugh.

Get the test drive and hotel then say “nah this is my old car”.

:lol:

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