scottsdad Posted July 27, 2023 Share Posted July 27, 2023 1 hour ago, Gnash said: You can ask for it back. I got £600 a few weeks ago. Can I borrow £50? 0 Quote Link to comment Share on other sites More sharing options...
Gnash Posted July 27, 2023 Share Posted July 27, 2023 1 hour ago, scottsdad said: Can I borrow £50? Yes.* *Not from me. 2 Quote Link to comment Share on other sites More sharing options...
101 Posted July 27, 2023 Share Posted July 27, 2023 Summer months are lovely when the standing charge is getting on for double the actual usage of gas. 0 Quote Link to comment Share on other sites More sharing options...
doulikefish Posted July 27, 2023 Share Posted July 27, 2023 Good news though British gas made just under a billion in profits 0 Quote Link to comment Share on other sites More sharing options...
scottsdad Posted July 27, 2023 Share Posted July 27, 2023 1 hour ago, doulikefish said: Good news though British gas made just under a billion in profits With a bit of luck they'll make it past the billion next time. Fingers crossed. 0 Quote Link to comment Share on other sites More sharing options...
101 Posted July 28, 2023 Share Posted July 28, 2023 Are these pre tax profits being announced with the windfall tax about to clobber them? Or is this after having paid a high rate in tax than normal? 0 Quote Link to comment Share on other sites More sharing options...
Busta Nut Posted July 28, 2023 Share Posted July 28, 2023 My company have sent an email yesterday refunding £250 and lowering my payments. 0 Quote Link to comment Share on other sites More sharing options...
TheScarf Posted July 28, 2023 Share Posted July 28, 2023 I saw this morning that Natwest paid their shareholders dividends yesterday, and the UK Government, who hold a 33% stake in the company, got paid a cool £190m. Nice little earner for their Stop the Boats/Rwanda campaign. 0 Quote Link to comment Share on other sites More sharing options...
MuckleMoo Posted July 28, 2023 Author Share Posted July 28, 2023 43 minutes ago, Busta Nut said: My company have sent an email yesterday refunding £250 and lowering my payments. Same, monthly direct debit has reduced from £250 a month to £108 0 Quote Link to comment Share on other sites More sharing options...
Busta Nut Posted July 28, 2023 Share Posted July 28, 2023 (edited) 12 minutes ago, MuckleMoo said: Same, monthly direct debit has reduced from £250 a month to £108 You must be heating a mansion. Edited July 28, 2023 by Busta Nut 0 Quote Link to comment Share on other sites More sharing options...
TheScarf Posted July 28, 2023 Share Posted July 28, 2023 Who are you with? British Gas seem to be after mare money, not giving me some back. Also, my account is currently £585 in the black. 0 Quote Link to comment Share on other sites More sharing options...
MuckleMoo Posted July 28, 2023 Author Share Posted July 28, 2023 1 hour ago, Busta Nut said: You must be heating a mansion. I wish! To be fair I was massively over paying. Claimed back over £700 of credit a couple of months ago 1 Quote Link to comment Share on other sites More sharing options...
MuckleMoo Posted July 28, 2023 Author Share Posted July 28, 2023 35 minutes ago, TheScarf said: Who are you with? British Gas seem to be after mare money, not giving me some back. Also, my account is currently £585 in the black. OVO 3 Quote Link to comment Share on other sites More sharing options...
'WellDel Posted July 28, 2023 Share Posted July 28, 2023 30 minutes ago, TheScarf said: Who are you with? British Gas seem to be after mare money, not giving me some back. Also, my account is currently £585 in the black. British Gas are a fucking shambles. I've posted in here before about the farce I've endured over the last couple of years with faulty smart meters (on my 2nd Electric one and 3rd Gas) and the latter still doesn't communicate properly resulting in me still having to submit monthly readings anyway. Also as a result of this my online account doesn't update properly and half of the information is 'unavailable' when you try to access it Got an email yesterday suggesting I might want to change my DD amount. Went online to discover my account is £1600 in credit (although some of this will be due to be debited), but you can only increase your payment amount online, to decrease it you need to phone one of their hopeless call centres and wait in an hr long queue. Don't mind taking your money, giving it back - not so keen. 1 Quote Link to comment Share on other sites More sharing options...
TheScarf Posted July 28, 2023 Share Posted July 28, 2023 11 minutes ago, 'WellDel said: British Gas are a fucking shambles. I've posted in here before about the farce I've endured over the last couple of years with faulty smart meters (on my 2nd Electric one and 3rd Gas) and the latter still doesn't communicate properly resulting in me still having to submit monthly readings anyway. Also as a result of this my online account doesn't update properly and half of the information is 'unavailable' when you try to access it Got an email yesterday suggesting I might want to change my DD amount. Went online to discover my account is £1600 in credit (although some of this will be due to be debited), but you can only increase your payment amount online, to decrease it you need to phone one of their hopeless call centres and wait in an hr long queue. Don't mind taking your money, giving it back - not so keen. Aye or be on their live chat for at least an hour waiting in a queue. I'm determined to get that £585 back and reduce my DD as there's no way in fuck I spend £202 a month on gas and electricity. Unless my smart meter is telling fibs. 1 Quote Link to comment Share on other sites More sharing options...
'WellDel Posted July 28, 2023 Share Posted July 28, 2023 41 minutes ago, TheScarf said: Aye or be on their live chat for at least an hour waiting in a queue. I'm determined to get that £585 back and reduce my DD as there's no way in f**k I spend £202 a month on gas and electricity. Unless my smart meter is telling fibs. Tried to get on the live chat earlier and it wouldn't even load. They give Virgin a right good run for their money in the shite customer service stakes. 0 Quote Link to comment Share on other sites More sharing options...
beefybake Posted July 28, 2023 Share Posted July 28, 2023 2 hours ago, 'WellDel said: British Gas are a fucking shambles. I've posted in here before about the farce I've endured over the last couple of years with faulty smart meters (on my 2nd Electric one and 3rd Gas) and the latter still doesn't communicate properly resulting in me still having to submit monthly readings anyway. Also as a result of this my online account doesn't update properly and half of the information is 'unavailable' when you try to access it Got an email yesterday suggesting I might want to change my DD amount. Went online to discover my account is £1600 in credit (although some of this will be due to be debited), but you can only increase your payment amount online, to decrease it you need to phone one of their hopeless call centres and wait in an hr long queue. Don't mind taking your money, giving it back - not so keen. Yes, it's such a mystery how they manage to make £Bilions of profits......... 1 Quote Link to comment Share on other sites More sharing options...
TheScarf Posted July 28, 2023 Share Posted July 28, 2023 1 hour ago, 'WellDel said: Tried to get on the live chat earlier and it wouldn't even load. They give Virgin a right good run for their money in the shite customer service stakes. I just spent 57 minutes on the phone with them to get my refund (46 of that in the queue) to be told the gas reading on my smart meter doesn't look right. The conversation went like this - BG: Ok I can see your smart meter is giving me 2 readings 'XXXX and 'YYYY' Me: Yes, on both your website and my app I can see that too, 'XXXX' was taken yesterday and is the latest reading and is showing in one section of my account, 'YYYY' is last months reading that shows on another section so your system hasn't updated yet, its not giving 2 readings'. BG: Can you give me the serial number of your smart meter? Me: (Going downstairs) It ends in 482. BG: That's not what I have here that must be your electricity meter. Me: It's a smart meter, it does both, there's only 1 meter. You literally confirmed 5 minutes ago I have a smart meter that does both gas and electricity. BG: Ok ill have to escalate, I can't refund you until we get your correct readings. Me: You have the correct readings? Its 'XXXX'. It was taken yesterday, 27/07/23 it literally says in one section of my account? Your system clearly hasn't updated so can you look into that please? BG: We'll call you within 2 working days. Me: Sound, bye. 0 Quote Link to comment Share on other sites More sharing options...
'WellDel Posted July 28, 2023 Share Posted July 28, 2023 2 hours ago, TheScarf said: I just spent 57 minutes on the phone with them to get my refund (46 of that in the queue) to be told the gas reading on my smart meter doesn't look right. The conversation went like this - BG: Ok I can see your smart meter is giving me 2 readings 'XXXX and 'YYYY' Me: Yes, on both your website and my app I can see that too, 'XXXX' was taken yesterday and is the latest reading and is showing in one section of my account, 'YYYY' is last months reading that shows on another section so your system hasn't updated yet, its not giving 2 readings'. BG: Can you give me the serial number of your smart meter? Me: (Going downstairs) It ends in 482. BG: That's not what I have here that must be your electricity meter. Me: It's a smart meter, it does both, there's only 1 meter. You literally confirmed 5 minutes ago I have a smart meter that does both gas and electricity. BG: Ok ill have to escalate, I can't refund you until we get your correct readings. Me: You have the correct readings? Its 'XXXX'. It was taken yesterday, 27/07/23 it literally says in one section of my account? Your system clearly hasn't updated so can you look into that please? BG: We'll call you within 2 working days. Me: Sound, bye. Fucking charlatans. 0 Quote Link to comment Share on other sites More sharing options...
MONKMAN Posted July 28, 2023 Share Posted July 28, 2023 I've just moved house and the account with my old provider was sitting £500 in credit after I submitted final readings and they gave me a closing statement. They're now saying that it'll be 6-8 weeks to get my money back as they need to finalise my account prior to closing it. They issued the closing statement within a couple of days, so the b*****ds are clearly just hoarding my cash for a couple of months. 0 Quote Link to comment Share on other sites More sharing options...
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