velo army Posted October 24, 2023 Share Posted October 24, 2023 One of my supported lads (I'm a support worker) bought a moped in August from Ecosse Aberdeen. The boy running the company retired in September and the company has now ceased. There's a wee problem with said bike and it's still under warranty. What's our next step legally as we'd prefer not to just pay someone to look at it? It's fiddly electronic bollocks which is beyond my immediate knowledge. Any help from PnB's legal eagles (or blowhard wannabes, all is welcome) would be appreciated. The CAB in the Shire have a 3 week waiting list, hence the cry for help here. 0 Quote Link to comment Share on other sites More sharing options...
Alert Mongoose Posted October 24, 2023 Share Posted October 24, 2023 I'm just guessing here but is the warranty not with the manufacturer rather than the distributor. I'd probably try contacting them first. 0 Quote Link to comment Share on other sites More sharing options...
Florentine_Pogen Posted October 24, 2023 Share Posted October 24, 2023 https://www.which.co.uk/consumer-rights/advice/my-warranty-provider-won-t-honour-the-warranty-what-can-i-do-aWUuI8H4t61r 0 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted October 24, 2023 Share Posted October 24, 2023 Have you tried turning its windows down and putting the heating on full bung? 3 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted October 24, 2023 Share Posted October 24, 2023 25 minutes ago, velo army said: One of my supported lads (I'm a support worker) bought a moped in August from Ecosse Aberdeen. The boy running the company retired in September and the company has now ceased. There's a wee problem with said bike and it's still under warranty. What's our next step legally as we'd prefer not to just pay someone to look at it? It's fiddly electronic bollocks which is beyond my immediate knowledge. Any help from PnB's legal eagles (or blowhard wannabes, all is welcome) would be appreciated. The CAB in the Shire have a 3 week waiting list, hence the cry for help here. Have a good look through the details of the warranty, the guarantor is hopefully not the retailer. If it's the manufacturer rather than a UK distributer you'll probably have to start learning Cantonese. 0 Quote Link to comment Share on other sites More sharing options...
velo army Posted October 24, 2023 Author Share Posted October 24, 2023 25 minutes ago, Alert Mongoose said: I'm just guessing here but is the warranty not with the manufacturer rather than the distributor. I'd probably try contacting them first. I'm looking at the lad's documentation now and am quite baffled to see no warranty. I'll just hae to get a man in and hope his insurance pays for it. Blown fuse is likely, but because of the new fangledness of said bike the battery and fuse box are accessible only by lifting the seat, which you unlock by turning a switch, which is electronic and doesn't work because of said flat battery or blown fuse. 0 Quote Link to comment Share on other sites More sharing options...
Alert Mongoose Posted October 24, 2023 Share Posted October 24, 2023 Leave it out the front ready to go and the local neds will get it running no bother. 1 Quote Link to comment Share on other sites More sharing options...
velo army Posted October 24, 2023 Author Share Posted October 24, 2023 Cheers a'body. I found the warranty and will now see about finding a Honda repair fella (reporting myself for sexism) and see fit's fit. 1 Quote Link to comment Share on other sites More sharing options...
TxRover Posted October 24, 2023 Share Posted October 24, 2023 2 hours ago, velo army said: I'm looking at the lad's documentation now and am quite baffled to see no warranty. I'll just hae to get a man in and hope his insurance pays for it. Blown fuse is likely, but because of the new fangledness of said bike the battery and fuse box are accessible only by lifting the seat, which you unlock by turning a switch, which is electronic and doesn't work because of said flat battery or blown fuse. While the stupidity of an electric switch locking the battery compartment doesn’t rule out complete incompetence, there is generally a pair of remote terminals that you can connect a charger to that will allow you to operate the switch. 1 Quote Link to comment Share on other sites More sharing options...
Florentine_Pogen Posted October 24, 2023 Share Posted October 24, 2023 2 hours ago, TxRover said: While the stupidity of an electric switch locking the battery compartment doesn’t rule out complete incompetence, there is generally a pair of remote terminals that you can connect a charger to that will allow you to operate the switch. 1 Quote Link to comment Share on other sites More sharing options...
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