No_Problemo Posted February 3, 2023 Share Posted February 3, 2023 Surely to f**k there should be compensation owed to customers in instances such as these… 0 Quote Link to comment Share on other sites More sharing options...
Alert Mongoose Posted February 3, 2023 Share Posted February 3, 2023 Am I the only one confused as to why Arnold Clark have some of this data? I've never bought a new car - do they really take things like passports and birth certificates? 0 Quote Link to comment Share on other sites More sharing options...
bobbykdy Posted February 3, 2023 Share Posted February 3, 2023 9 minutes ago, Alert Mongoose said: Am I the only one confused as to why Arnold Clark have some of this data? I've never bought a new car - do they really take things like passports and birth certificates? I have never bought brand new from a garage either but my guess would be it is for identification purposes to prevent fraud when buying a car on credit. 1 Quote Link to comment Share on other sites More sharing options...
Gibby82 Posted February 3, 2023 Share Posted February 3, 2023 8 hours ago, derrybiy said: I got a very carefully worded email from them saying it appears I'm affected. They don't know to what extent but here's a worrying excerpt "During this incident, it appears that some personal data stored in our network may have been stolen, including names, contact details, dates of birth, vehicle details, ID documents (such as passports and driver’s licences), National Insurance numbers (in limited cases) and bank account details." At no point does it mention sorry or apologies. Got the same email. Laughed at this part: “Those whose personal data has been affected by a data breach are considered more likely to be at a higher risk of being victims of attempted fraud. Therefore, we are offering you 24 months of complimentary credit and web monitoring services, provided by Experian, one of the UK’s leading Credit Reference agencies. This monitoring service will help detect suspicious activity which involves your personal data, thus reducing your risk of being a victim of fraud.“ Cheers lads. I got £450 compensation from Ticketmaster last year after a data breach so worthwhile taking this further. 0 Quote Link to comment Share on other sites More sharing options...
derrybiy Posted February 3, 2023 Share Posted February 3, 2023 6 minutes ago, Gibby82 said: Got the same email. Laughed at this part: “Those whose personal data has been affected by a data breach are considered more likely to be at a higher risk of being victims of attempted fraud. Therefore, we are offering you 24 months of complimentary credit and web monitoring services, provided by Experian, one of the UK’s leading Credit Reference agencies. This monitoring service will help detect suspicious activity which involves your personal data, thus reducing your risk of being a victim of fraud.“ Cheers lads. I got £450 compensation from Ticketmaster last year after a data breach so worthwhile taking this further. Yeah I was just about to reply to the below post explaining that's all that was offered. I have signed up for that experian thing but I can't be arsed checking if its actually worth it and what it would normally cost. I did wonder if it was worth pursuing them for compensation but I'd imagine I'd get either ignored, asked to phone them or offered some sort of voucher for mot's or services. I might give them an email sometime soon rather than being told I'm too late if I do get hacked or my identity stolen. 6 hours ago, No_Problemo said: Surely to f**k there should be compensation owed to customers in instances such as these… 2 Quote Link to comment Share on other sites More sharing options...
Florentine_Pogen Posted February 3, 2023 Share Posted February 3, 2023 They should change the name to Arnold Charlatan. 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted February 3, 2023 Share Posted February 3, 2023 16 minutes ago, Gibby82 said: Got the same email. Laughed at this part: “Those whose personal data has been affected by a data breach are considered more likely to be at a higher risk of being victims of attempted fraud. Therefore, we are offering you 24 months of complimentary credit and web monitoring services, provided by Experian, one of the UK’s leading Credit Reference agencies. This monitoring service will help detect suspicious activity which involves your personal data, thus reducing your risk of being a victim of fraud.“ Cheers lads. I got £450 compensation from Ticketmaster last year after a data breach so worthwhile taking this further. Can't remember how much or the form it took but we got decent compo from TalkTalk when they had a data breach a few years back. 1 Quote Link to comment Share on other sites More sharing options...
Empty It Posted February 3, 2023 Share Posted February 3, 2023 Hope this puts Arnold Clark under tbh, bunch of shysters. 3 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted February 3, 2023 Share Posted February 3, 2023 12 minutes ago, derrybiy said: I have signed up for that experian thing but I can't be arsed checking if its actually worth it and what it would normally cost. £6.99 a month. 1 Quote Link to comment Share on other sites More sharing options...
Caballero Posted February 3, 2023 Share Posted February 3, 2023 Reading this reminded me to get back to them as I got the same email just responded saying……..Not good enough at all, please come back to me with your best monetary compensation offer asap, cheers. 0 Quote Link to comment Share on other sites More sharing options...
hk blues Posted February 4, 2023 Share Posted February 4, 2023 On 03/02/2023 at 16:44, derrybiy said: I got a very carefully worded email from them saying it appears I'm affected. They don't know to what extent but here's a worrying excerpt "During this incident, it appears that some personal data stored in our network may have been stolen, including names, contact details, dates of birth, vehicle details, ID documents (such as passports and driver’s licences), National Insurance numbers (in limited cases) and bank account details." At no point does it mention sorry or apologies. Must have been written by Leeann Dempster. 0 Quote Link to comment Share on other sites More sharing options...
invergowrie arab Posted February 4, 2023 Share Posted February 4, 2023 20 hours ago, Alert Mongoose said: Am I the only one confused as to why Arnold Clark have some of this data? I've never bought a new car - do they really take things like passports and birth certificates? It's for credit checks. The retention period could be up to 11 years for this but not if AC aren't the lender. I'm not seeing anything worrying about the data that is held. As I said previously the length of time to tell customers seems to be an issue but it will be dependent in what they knew and when 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted February 4, 2023 Share Posted February 4, 2023 7 minutes ago, invergowrie arab said: It's for credit checks. The retention period could be up to 11 years for this but not if AC aren't the lender. I'm not seeing anything worrying about the data that is held. As I said previously the length of time to tell customers seems to be an issue but it will be dependent in what they knew and when They're a credit broker rather than a lender, if that makes a difference. 0 Quote Link to comment Share on other sites More sharing options...
No_Problemo Posted February 14, 2023 Share Posted February 14, 2023 On 03/02/2023 at 17:12, Gibby82 said: Got the same email. Laughed at this part: “Those whose personal data has been affected by a data breach are considered more likely to be at a higher risk of being victims of attempted fraud. Therefore, we are offering you 24 months of complimentary credit and web monitoring services, provided by Experian, one of the UK’s leading Credit Reference agencies. This monitoring service will help detect suspicious activity which involves your personal data, thus reducing your risk of being a victim of fraud.“ Cheers lads. I got £450 compensation from Ticketmaster last year after a data breach so worthwhile taking this further. On 03/02/2023 at 17:22, derrybiy said: Yeah I was just about to reply to the below post explaining that's all that was offered. I have signed up for that experian thing but I can't be arsed checking if its actually worth it and what it would normally cost. I did wonder if it was worth pursuing them for compensation but I'd imagine I'd get either ignored, asked to phone them or offered some sort of voucher for mot's or services. I might give them an email sometime soon rather than being told I'm too late if I do get hacked or my identity stolen. Has anyone had any luck emailing asking for compensation? No idea what the delay has been, but I got the dreaded email today! 0 Quote Link to comment Share on other sites More sharing options...
RH33 Posted February 14, 2023 Share Posted February 14, 2023 38 minutes ago, No_Problemo said: Has anyone had any luck emailing asking for compensation? No idea what the delay has been, but I got the dreaded email today! I was coming on here to ask the same as also got the email late afternoon. 0 Quote Link to comment Share on other sites More sharing options...
Gibby82 Posted February 14, 2023 Share Posted February 14, 2023 1 hour ago, No_Problemo said: Has anyone had any luck emailing asking for compensation? No idea what the delay has been, but I got the dreaded email today! I’ve done it through the same firm I used for the Ticketmaster breach, Keller Postman UK, cause I’m a lazy sod. Completed their online form but haven’t heard back yet. 0 Quote Link to comment Share on other sites More sharing options...
No_Problemo Posted February 14, 2023 Share Posted February 14, 2023 2 minutes ago, Gibby82 said: I’ve done it through the same firm I used for the Ticketmaster breach, Keller Postman UK, cause I’m a lazy sod. Completed their online form but haven’t heard back yet. I saw that link through Twitter, but the part I saw said it was for England and Wales? 0 Quote Link to comment Share on other sites More sharing options...
Gibby82 Posted February 14, 2023 Share Posted February 14, 2023 27 minutes ago, No_Problemo said: I saw that link through Twitter, but the part I saw said it was for England and Wales? Oh is it, f**k! 0 Quote Link to comment Share on other sites More sharing options...
No_Problemo Posted February 14, 2023 Share Posted February 14, 2023 2 minutes ago, Gibby82 said: Oh is it, f**k! Unfortunately yes - it may have changed since you did it, but I went to apply and it wouldn’t let me! Hopefully at some point there will be a scotland version… 0 Quote Link to comment Share on other sites More sharing options...
Gibby82 Posted February 14, 2023 Share Posted February 14, 2023 2 minutes ago, No_Problemo said: Unfortunately yes - it may have changed since you did it, but I went to apply and it wouldn’t let me! Hopefully at some point there will be a scotland version… Aye you’re right enough. I had filled out the generic form, hadn’t even noticed there was a specific Arnold Clark one. 0 Quote Link to comment Share on other sites More sharing options...
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