[Maintenance Monday and our new URL]

Still waiting on an update from the support boys on the issue I'm afraid. I'm hopeful I might get something tonight as they are in the US so working a few hours behind us.

I'll keep on at them, desperately want to get it resolved as it does seem to be affecting quite a few members.

[Championship League link]

Few users impacted by this issue I'm afraid. We are working on it.

See discussion here, and also a temporary workaround you can use;

 

[The European football level St. Mirren FC 2024/25 thread]

The only way I'd take Donnelly would be if it was in a straight swap deal with Brophy going the other way.

[Maintenance Monday and our new URL]

Ok so I have been working with the forum tech support folk on this on and off this morning.

It's now been escalated to "Advanced" support.

I'll keep you posted on developments.

Meantime the, pretty naff, workaround is to use the Forum Topic View option which is the right icon in the view options on the forum homepage;

 

[Maintenance Monday and our new URL]

Ok that's really helpful, thanks!

[Maintenance Monday and our new URL]

Just now, bennett said:

With the left icon it won't load in the spfl forums and loads fine with the right.

 

Samsung tablet and sony Xperia phone are both the same on chrome and opera.

 

Thanks for that. What about in grid mode? The icon in the middle?

[Maintenance Monday and our new URL]

Ok so if you go with the default view, the icon on the left as above, you can't get into the SPFL forums?

And if you change it to topic view, the icon on the right, all topics load fine?

[Maintenance Monday and our new URL]

Interesting. What layout did you have it set to before mate?

[Maintenance Monday and our new URL]

Ok guys, forum support team have made a change.

Can those experiencing problems accessing various bits of the forum please test again and let me know if any different?

[Staying In A Forum Problem]

5 minutes ago, BB_Bino said:

Morning everyone,

For some reason, since the update, when I go onto a Forum (say the League 1 forum) and then click on the topic to read or contribute to, when I try and return to that forum, I'm instantly returned to the topics list every time., so have to click the League 1 forum option again.

This has been the case on my iPhone and 2 laptops, is anyone else having this problem?

I'd try marking the whole board as read, then see if it resolves itself going forward?

We've definitely a few gremlins kicking around but we will sort them all and things will settle down again. Hopefully!

[Maintenance Monday and our new URL]

 I've logged a ticket and will come back once I've had a response.

Seems more people are affected by this than I appreciated. Not good!

[Maintenance Monday and our new URL]

Just now, forfarton said:

Still not getting in (SPFL Premiership, Championship, League 1 and General Nonsense) on phone.

Ok that's what I thought.

I'll revert once I've spoken to the software support team.

[Maintenance Monday and our new URL]

The people getting access errors on whatever forum, can you try now and confirm if issue still exists?

I've switched something off that shouldn't really have caused any issues but I want to rule it out.

[Maintenance Monday and our new URL]

1 minute ago, German Jag said:

Thanks.

Now worse on my account, can‘t get into the General Nonsense forum now either.  

Jeez.

So, if you click this link, you get a 500 error, yeah?

https://forum.pieandbovril.com/forum/50-the-general-nonsense-forum/

[Maintenance Monday and our new URL]

I’ll log a ticket with the software provider today as I’m all out of ideas as to how this only affects some users, and even then only affects one area of the forum.

Makes zero sense to me but we will get to the bottom of it asap

[Logging in issue.]

4 minutes ago, Chester Desmond said:

I've signed out and signed back in, and signed out of Recently Used Devices as above, but when I sign back in and try to access an individual forum (eg Scottish Championship General Chat) I get a 'This page isn't working' HTTP ERROR 500 message.

I can get onto the forum ok when not signed in.

Is the 500 error purely showing on the SPFL forums? ie; Can you get to General Nonsense ok?

Few other users seem to be having problems with the SPFL section but not on others. We're trying to work through why that might be.

[Maintenance Monday and our new URL]

19 minutes ago, ayrunitedfw said:

Still have the same issues when logged in as 'Forum Tester'

Do you have another device you can try logging in from and testing?

This will identify the device as being the source of the issue. Or not.

[Maintenance Monday and our new URL]

13 minutes ago, Ex Machina said:

The Forum Tester account didn't work for me either.

Ok this is good, in a way, it eliminates your account as the source.

Do you have any other device you can log in on, to try and isolate your device as the source?

[Logging in issue.]

If you go to your profile (Account Settings), then Recently Used Devices, and choose to "sign out" of the device you're currently using, does that then make any difference when you log back in?

[Logging in issue.]

17 minutes ago, welshbairn said:

I gave up yesterday but got back in fine this morning. Yesterday the problem was I didn't get an email to reset my password. I did get an email saying my account was blocked because I used the wrong password though, got in no problem this morning using the same password.

Thanks for that feedback.

I'm pretty sure the login issue was/is purely down to the domain name changing and it *should* correct itself once you've successfully logged in, but I did make a change this morning to try and force that correction.

 

[Logging in issue.]

39 minutes ago, scottsdad said:

I come to P&B. I click the "Existing user? Sign in" tab. Enter my credentials and get a message saying something went wrong.

Enter them again on that page and it lets me in.

Wee irritant

Yeah this has been reported by a few people.

Not sure if it's related to the cookie changing because the domain on the site has changed.

I made a change this morning to try and fix it but assume it hasn't?

If you log out and try logging back in does the same thing happen now?

[Maintenance Monday and our new URL]

7 minutes ago, The Moonster said:

The feature showing who's reading what at the top of every page and next to every thread is pointless and makes the board messy. You can already see who's reading what at the bottom of every thread and on a persons profile. Struggling to understand the need for it. 

We switched it on purely to annoy you.

[Maintenance Monday and our new URL]

Ok so for the members having a problem visiting the SPFL forums, can I ask you to try logging out and log in with this test account, and let me know if you see the same issue, or if you are able to access the forums normally.

User; Forum Tester

Password; Elephant2023

Let me know the results please?

[Maintenance Monday and our new URL]

Ok so nothing in common on devices other than mobile which shouldn’t make any difference.

So I’m going to create a brand new test account and ask you to log in with that and see if you get the same issue or not.

If you do; we have a device issue.

If you don’t; we have an account issue.

[Maintenance Monday and our new URL]

Ok so for the users who are unable to access the SPFL section;

Can you let me know what device you are using please? 
 

Trying to work out what you all have in common.