We ordered a new bed, having thoroughly worn out the old one through relentless shagging*. It was supposed to arrive last Wednesday but on the day we got a notification that it was damaged, and so sent back to the manufacturer.
We asked if we should wait for a refund before ordering again, and the company said no, they'll just order us a fresh bed for free. So, our assumption was that we wouldn't get a refund, just the bed we ordered a few days late.
Today the bed arrived and a refund hit our bank account. As of now we have a new, free bed.
They might take a payment of course but for now, I'm about £400 up
*That's my story and I'm sticking to it.