I think I know the facility you're on about (but will spare it's blushes by not mentioning it). Free tea and coffee in a confined indoor space as a reward for not standing, spread out in the open air. Bonkers.
There's a real, ever increasingly, hardening mindset (in Scotland), that attending a match is the most dangerous thing you can do. It needs stopped. I see Dave Cormack is asking the question again about getting fans back, but with no backing from other clubs (as far as I know), and certainly not the JRG / SFA