BA are an absolute arsehole of an airline, their product is shite and they benefit from having more or less a monopoly on Heathrow, I prefer going to the states with Virgin, find they do the little things better, especially customer service wise, BA staff can be quite aloof as if you should be honoured they’re letting you on the plane, whereas Virgin and in the states airlines like Southwest etc actually have a bit more personality to them. Had some really negative experiences with BA and now actively go out my way to avoid flying with them Monkman’s story kinda makes my point.