Sharkie Posted March 16, 2014 Share Posted March 16, 2014 PM'd you Gaz. 0 Quote Link to comment Share on other sites More sharing options...
Boghead ranter Posted April 24, 2014 Share Posted April 24, 2014 Unfortunately, no Arnold Clark were hurt in this incident in their Dumbarton branch this week. 0 Quote Link to comment Share on other sites More sharing options...
DAFC Posted April 25, 2014 Share Posted April 25, 2014 Can I add Evans Halshaw from Falkirk to this list? Please do not buy a car from them. My Dad bought a Mazda 3. He was told that it had a full service history and the MOT was just done plus road tax wasn't due for six months. All three were incorrect and he also found that the car had been a small accident and the rear bumper with the number plate on it wasn't wired up properly. It was an MOT failure but EH had passed it somehow? It took him three months of phonecalls and hassle for them to finally admit to being in the wrong. They even hit him with the sympathy card and said one of the salesmen was going through a rough time?! Well does that mean you are allowed to do illegal things? Absolute cowboys, do not go there. 0 Quote Link to comment Share on other sites More sharing options...
Boghead ranter Posted April 25, 2014 Share Posted April 25, 2014 Can I add Evans Halshaw from Falkirk to this list? Please do not buy a car from them. My Dad bought a Mazda 3. He was told that it had a full service history and the MOT was just done plus road tax wasn't due for six months. All three were incorrect and he also found that the car had been a small accident and the rear bumper with the number plate on it wasn't wired up properly. It was an MOT failure but EH had passed it somehow? It took him three months of phonecalls and hassle for them to finally admit to being in the wrong. They even hit him with the sympathy card and said one of the salesmen was going through a rough time?! Well does that mean you are allowed to do illegal things? Absolute cowboys, do not go there. Common theme - when I had a problem at Arnold Clark Falkirk, they eventually fixed it and claimed it had taken so long because the salesman had had serious personal issues. maybe the same person, just changed employers. 0 Quote Link to comment Share on other sites More sharing options...
DAFC Posted April 25, 2014 Share Posted April 25, 2014 Must be lots of personal issues according to these reviews? http://www.reviewcentre.com/reviews253796.html “Truly the worst customer service ever” They're absolute c***s. 0 Quote Link to comment Share on other sites More sharing options...
Dariusz Posted April 25, 2014 Share Posted April 25, 2014 They once cracked my windscreen when it was in for a service. Well it wasn't cracked before it went in...the next day it was (it was in a part of the windscreen that you wouldn't normally look at). 99% certain it was them, as nothing hit the car when I was in it. Wasn't worth complaining due to the fact they'd just deny it. 0 Quote Link to comment Share on other sites More sharing options...
The conned Posted July 9, 2014 Share Posted July 9, 2014 (edited) If you think some cars on Arnold Clark website are cheap it is for a very good reason as I have found out. I purchased a used 08 Honda Civic from them recently and within a week I realised the clutch had gone-£400 to replace. Another week passed and I noticed that the air conditioning was not working. I was told by a friend that it could be the air filter. On checking the air filter I found it completely clogged but Arnold Clark had apparantly serviced it and stamped the service book which in theory should mean changing things like air and oil filters- any way it took £40 to get the air conditioning sorted. This is partly my fault as I should have looked at everything before buying it or taken a mechanic along. Realising their service meant nothing I had it serviced again - the engine oil looked black as though it had never been changed. While I was at it I had the spark plugs changed as well and a full diagnostic done on it costing £200. In hindsight I fell for the 'big' name and glitzy show room assuming to my cost they could not stoop so low. After I left them a negative feed back they called me and said that I should have taken the car back to them as there is a 60 day gaurantee. There is no such gaurantee mentioned in the paperwork I received or was told by the sales rep. In fact he offered me the one year gaurantee which I declined and said if anything went wrong they would not sort it out. I do not know where they get 94% customer satisfaction which they quote on their websites from. They are by far the worst car dealer I have had the misfortune to buy a car from. Please be aware and if buying a used car get it independently inspected. DO NOT TRUST THEM. Edited July 9, 2014 by The conned 0 Quote Link to comment Share on other sites More sharing options...
mizfit Posted July 9, 2014 Share Posted July 9, 2014 Got quoted 170 for a service on my car, went elsewhere and got it done for £70. They then phoned me and asked why I didn't go with them, they went ballistic down the phone at me saying I was breaching agreements with them. I pointed out I never had a service plan and was told by an employee that I do not need to service with them. I won't be getting my next car there unfortunately, Il go elsewhere 0 Quote Link to comment Share on other sites More sharing options...
Waspy Posted July 9, 2014 Share Posted July 9, 2014 Wouldn't go near Arnold Clark with a barge pole 0 Quote Link to comment Share on other sites More sharing options...
Andy Dufresne Posted July 9, 2014 Share Posted July 9, 2014 Wouldn't go near Arnold Clark with a barge pole Sales are ok but service I agree with you,my car has a 2 year service and MOT pack inc in the purchase but I will only let them put it through the MOT and service but they will do no other work. 0 Quote Link to comment Share on other sites More sharing options...
Growl3th Posted July 9, 2014 Share Posted July 9, 2014 If you think some cars on Arnold Clark website are cheap it is for a very good reason as I have found out. I purchased a used 08 Honda Civic from them recently and within a week I realised the clutch had gone-£400 to replace. Another week passed and I noticed that the air conditioning was not working. I was told by a friend that it could be the air filter. On checking the air filter I found it completely clogged but Arnold Clark had apparantly serviced it and stamped the service book which in theory should mean changing things like air and oil filters- any way it took £40 to get the air conditioning sorted. This is partly my fault as I should have looked at everything before buying it or taken a mechanic along. Realising their service meant nothing I had it serviced again - the engine oil looked black as though it had never been changed. While I was at it I had the spark plugs changed as well and a full diagnostic done on it costing £200. In hindsight I fell for the 'big' name and glitzy show room assuming to my cost they could not stoop so low. After I left them a negative feed back they called me and said that I should have taken the car back to them as there is a 60 day gaurantee. There is no such gaurantee mentioned in the paperwork I received or was told by the sales rep. In fact he offered me the one year gaurantee which I declined and said if anything went wrong they would not sort it out. I do not know where they get 94% customer satisfaction which they quote on their websites from. They are by far the worst car dealer I have had the misfortune to buy a car from. Please be aware and if buying a used car get it independently inspected. DO NOT TRUST THEM. You should have taken it back if the clutch went after a week. If you didn't it's your own fault. 0 Quote Link to comment Share on other sites More sharing options...
Gaz FFC Posted July 9, 2014 Share Posted July 9, 2014 Can I add Evans Halshaw from Falkirk to this list? Please do not buy a car from them. My Dad bought a Mazda 3. He was told that it had a full service history and the MOT was just done plus road tax wasn't due for six months. All three were incorrect and he also found that the car had been a small accident and the rear bumper with the number plate on it wasn't wired up properly. It was an MOT failure but EH had passed it somehow? It took him three months of phonecalls and hassle for them to finally admit to being in the wrong. They even hit him with the sympathy card and said one of the salesmen was going through a rough time?! Well does that mean you are allowed to do illegal things? Absolute cowboys, do not go there. Yep, this ^^^^^ My mate had a horror story with an Insignia from there that was a death trap. They are an absolute disgrace. It seems all the big names are better avoided. Is their some kind of overlord for car garages like you have the FSA for money matters? 0 Quote Link to comment Share on other sites More sharing options...
Pepper Posted July 9, 2014 Share Posted July 9, 2014 You should have taken it back if the clutch went after a week. If you didn't it's your own fault. Agreed, that just doesn't make any sense! 0 Quote Link to comment Share on other sites More sharing options...
killiepiemuncher Posted July 9, 2014 Share Posted July 9, 2014 Should have taken your car back for a refund, which you are entitled to for the first 30 days. I'm in the process of trying to do that with Evans Halshaw in Kilmarnock. I bought a vauxhall insignia 3 weeks ago and it's been back to fix electrical problems SIX times. I've put in a rejection letter but they've just phoned back saying the cars fixed again ready for picking up. I'm in two minds of sticking it out to get a refund (£8500) but I feel they are going to try and wriggle out paying. Any tips from anybody would be most appreciated. 0 Quote Link to comment Share on other sites More sharing options...
Enigma Posted July 10, 2014 Share Posted July 10, 2014 My mum's flat mate yonks ago, her dad played golf and was pally with Sir Arnold. He said he get her sorted with a good car, what she ended up with was a banger that fell apart. He even sold his buddy's daughter a dud. 0 Quote Link to comment Share on other sites More sharing options...
Bushy Posted July 10, 2014 Share Posted July 10, 2014 If you took the car out on finance, have a look at the agreement, you might be able to reject it with the finance company and get your money back. 0 Quote Link to comment Share on other sites More sharing options...
Andy Dufresne Posted July 10, 2014 Share Posted July 10, 2014 I'm in the process of trying to do that with Evans Halshaw in Kilmarnock. I bought a vauxhall insignia 3 weeks ago and it's been back to fix electrical problems SIX times. I've put in a rejection letter but they've just phoned back saying the cars fixed again ready for picking up. I'm in two minds of sticking it out to get a refund (£8500) but I feel they are going to try and wriggle out paying. Any tips from anybody would be most appreciated. Quote the sales of goods act to EH as the car is not fit for purpose,however as you have given them the opportunity to fix it they may have a get out card there. 0 Quote Link to comment Share on other sites More sharing options...
invergowrie arab Posted July 10, 2014 Share Posted July 10, 2014 Quote the sales of goods act to EH as the car is not fit for purpose,however as you have given them the opportunity to fix it they may have a get out card there. Only if it is fixed 0 Quote Link to comment Share on other sites More sharing options...
The conned Posted July 10, 2014 Share Posted July 10, 2014 In reply to people saying that I should have taken it back-thats true I shoud have but then they would have argued over the clutch as it had not completely failed but may have lasted another couple of weeks. I needed the car and had sent off for V5 and arranged insurance for it. I could have been wasting my time with these low life. Short of a full refund a repair by these scum bags was not an option, by then I lost all trust in the bar studs. 0 Quote Link to comment Share on other sites More sharing options...
Nutz_the_Squirrel Posted July 10, 2014 Share Posted July 10, 2014 I must be lucky as we've never had problems with AC. Good stock, customer service was fine and got some good deals. 0 Quote Link to comment Share on other sites More sharing options...
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