welshbairn Posted January 7, 2021 Share Posted January 7, 2021 24 minutes ago, Gaz said: I bought a faulty item from Argos on Monday night. Their policy is that items can only be returned to an Argos within a Sainsbury's, which there isn't in Falkirk. So I have the choice of being £40 out of pocket for an indefinite period of time or breaking the law by travelling to Stirling. Can you not just post it? Maybe ask for a returns label for the postage. 0 Quote Link to comment Share on other sites More sharing options...
philpy Posted January 7, 2021 Share Posted January 7, 2021 27 minutes ago, Gaz said: I bought a faulty item from Argos on Monday night. Their policy is that items can only be returned to an Argos within a Sainsbury's, which there isn't in Falkirk. So I have the choice of being £40 out of pocket for an indefinite period of time or breaking the law by travelling to Stirling. Did you buy it online?? If so, contact them and they should be able to collect it. We done it, and also got the delivery fee refunded as well. 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 7, 2021 Share Posted January 7, 2021 9 minutes ago, centralTon said: There's an Argos in Sainsbury in Linlithgow now. Not sure if that helps as it's still in a different council area. Still a different council area. 4 minutes ago, welshbairn said: Can you not just post it? Maybe ask for a returns label for the postage. Not an option as I collected from the store. 2 minutes ago, philpy said: Did you buy it online?? If so, contact them and they should be able to collect it. We done it, and also got the delivery fee refunded as well. Nah I collected from the store. To be honest what's irritated me more than anything was the staff treating me like I was an idiot for trying to return it. I wasn't sure if I'd be able to return it, so I went to the Argos website, down at the bottom there's a link to Returning an Item section, you click on that and it has the following info: In Scotland - from Tuesday 5 January, items can be returned to an Argos store within a Sainsbury's supermarket, or our Stornoway store, whilst picking up essential shopping. ... For more information about returns, including our extended returns policy and returning Tu clothing, see below. And then you scroll down to Faulty Items and it does state: "If you do need to return an item, you can take it to any Argos store or Argos store within a Sainsbury's supermarket." But it turns out there's an updated Coronavirus guidance section (which would have been helpful if that's what had been linked to) which makes no mention of returns. I'm lucky in that it's only £40, which isn't going to break the bank to my wife and I, but if that had been something that cost a lot of money to a family less comfortable than us that's a major issue. 0 Quote Link to comment Share on other sites More sharing options...
philpy Posted January 7, 2021 Share Posted January 7, 2021 Surely they can give you a bit of leeway considering the current circumstances?? It's not your fault you can't travel outwith your local boundary. 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 7, 2021 Share Posted January 7, 2021 Just now, philpy said: Surely they can give you a bit of leeway considering the current circumstances?? It's not your fault you can't travel outwith your local boundary. Not according to the staff at the store, and the guy I spoke to in their customer service department on the phone confirmed that my two choices were holding onto it for an indefinite amount of time, or breaking the law by travelling outwith Falkirk. 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 7, 2021 Share Posted January 7, 2021 I mean, if we had a financial emergency and the £40 became needed, then I'd just go to Stirling as it'd then be essential travel, but still. 0 Quote Link to comment Share on other sites More sharing options...
GordonD Posted January 7, 2021 Share Posted January 7, 2021 13 minutes ago, Gaz said: Not according to the staff at the store, and the guy I spoke to in their customer service department on the phone confirmed that my two choices were holding onto it for an indefinite amount of time, or breaking the law by travelling outwith Falkirk. Tell them they're breaking the law by selling you goods not fit for purpose. Then make a fuss - shout for the manager. 1 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted January 7, 2021 Share Posted January 7, 2021 8 minutes ago, Gaz said: Not according to the staff at the store, and the guy I spoke to in their customer service department on the phone confirmed that my two choices were holding onto it for an indefinite amount of time, or breaking the law by travelling outwith Falkirk. So can you hold onto it for a year and then return it? If not they're being unbelievably cunty about it, if not illegal. The have to offer a legal way for you to return faulty goods I'd have thought, even if you had to pay the postage up front and wait for the repayment. I'd be tempted to phone the citizens advice bureau or someone, just for the principle of the thing. 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 7, 2021 Share Posted January 7, 2021 Just now, welshbairn said: So can you hold onto it for a year and then return it? If not they're being unbelievably cunty about it, if not illegal. The have to offer a legal way for you to return faulty goods I'd have thought, even if you had to pay the postage up front and wait for the repayment. I'd be tempted to phone the citizens advice bureau or someone, just for the principle of the thing. In theory, yes. I can hold onto it for an indefinite period of time until they allow in-store returns or I until am allowed to travel to another council area, all the while remaining £40 out of pocket. 0 Quote Link to comment Share on other sites More sharing options...
GTG_03 Posted January 7, 2021 Share Posted January 7, 2021 17 minutes ago, GordonD said: Tell them they're breaking the law by selling you goods not fit for purpose. Then make a fuss - shout for the manager. Karen found. 1 Quote Link to comment Share on other sites More sharing options...
Miguel Sanchez Posted January 7, 2021 Share Posted January 7, 2021 Just go to Stirling 2 Quote Link to comment Share on other sites More sharing options...
Bert Raccoon Posted January 7, 2021 Share Posted January 7, 2021 11 minutes ago, Miguel Sanchez said: Just go to Stirling And how will he explain this at the numerous armed checkpoints he'll need to pass through on his journey? 0 Quote Link to comment Share on other sites More sharing options...
Miguel Sanchez Posted January 7, 2021 Share Posted January 7, 2021 (edited) 6 minutes ago, Bert Raccoon said: And how will he explain this at the numerous armed checkpoints he'll need to pass through on his journey? By wearing a lurid shirt, presumably: Edited January 7, 2021 by Miguel Sanchez 0 Quote Link to comment Share on other sites More sharing options...
ICTJohnboy Posted January 7, 2021 Share Posted January 7, 2021 1 minute ago, Bert Raccoon said: And how will he explain this at the numerous armed checkpoints he'll need to pass through on his journey? He could (legitimately) arrange to view a property for sale in Stirling - ideally close to Sainsburys and then just pop in while he's there. 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 7, 2021 Share Posted January 7, 2021 33 minutes ago, Miguel Sanchez said: Just go to Stirling If it comes to it, I will. As I say I'm not in any desperate hurry. 0 Quote Link to comment Share on other sites More sharing options...
Bairnardo Posted January 8, 2021 Share Posted January 8, 2021 6 hours ago, Gaz said: I bought a faulty item from Argos on Monday night. Their policy is that items can only be returned to an Argos within a Sainsbury's, which there isn't in Falkirk. So I have the choice of being £40 out of pocket for an indefinite period of time or breaking the law by travelling to Stirling. Larbert one does Argos stuff 0 Quote Link to comment Share on other sites More sharing options...
Gaz Posted January 8, 2021 Share Posted January 8, 2021 5 hours ago, Bairnardo said: Larbert one does Argos stuff Not returns right now 0 Quote Link to comment Share on other sites More sharing options...
GordonD Posted January 8, 2021 Share Posted January 8, 2021 12 hours ago, Gaz said: In theory, yes. I can hold onto it for an indefinite period of time until they allow in-store returns or I until am allowed to travel to another council area, all the while remaining £40 out of pocket. Ask them if they'll be paying interest on the forty quid. 0 Quote Link to comment Share on other sites More sharing options...
Szamo's_Ammo Posted January 8, 2021 Share Posted January 8, 2021 Brexit is bad enough but pronouncing it as "Breggsit" is even worse. It should result in immediate deportation from Are Country. 2 Quote Link to comment Share on other sites More sharing options...
hk blues Posted January 8, 2021 Share Posted January 8, 2021 34 minutes ago, GordonD said: Ask them if they'll be paying interest on the forty quid. They'll probably reply by saying we won't charge you a hire fee for the item (whatever it is) 0 Quote Link to comment Share on other sites More sharing options...
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