highlandmac Posted July 5, 2023 Share Posted July 5, 2023 19 minutes ago, welshbairn said: Last time I bought a train ticket from a human being was at least 5 years ago. That's unfortunate,the ScotRail ticket office staff in Inverness are sensational,really helpful&really knowledgeable.scotrail would be worse if people like them are punted 3 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted July 5, 2023 Share Posted July 5, 2023 Just now, highlandmac said: That's unfortunate,the ScotRail ticket office staff in Inverness are sensational,really helpful&really knowledgeable.scotrail would be worse if people like them are punted I doubt they'd close the Inverness office, especially given all the tourists, I think your job is safe.. 0 Quote Link to comment Share on other sites More sharing options...
Todd_is_God Posted July 5, 2023 Share Posted July 5, 2023 3 minutes ago, highlandmac said: That's unfortunate,the ScotRail ticket office staff in Inverness are sensational,really helpful&really knowledgeable.scotrail would be worse if people like them are punted Would it, though? If I want to get from A to B along an unfamiliar route I can access route info, departure times, live train location and ticket info in Scotrail's app. I can also buy a ticket there. The cold truth is that Ticket Clerks offer very little to no added value to the majority of travellers in 2023 and, as such, can be redeployed in other roles that may be more useful and/or financially viable. 0 Quote Link to comment Share on other sites More sharing options...
highlandmac Posted July 5, 2023 Share Posted July 5, 2023 2 hours ago, welshbairn said: I doubt they'd close the Inverness office, especially given all the tourists, I think your job is safe.. It's not my trumpet I'm blowing,welshie Don't work for them,never have.but as one of life's moaners I feel I should dish out praise now&then too 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted July 5, 2023 Share Posted July 5, 2023 1 minute ago, highlandmac said: It's not my trumpet I'm blowing,welshie Don't work for them,never have.but as one of life's moaners I feel I should dish out praise now&then too Fair do's.. 0 Quote Link to comment Share on other sites More sharing options...
highlandmac Posted July 5, 2023 Share Posted July 5, 2023 2 hours ago, Todd_is_God said: Would it, though? If I want to get from A to B along an unfamiliar route I can access route info, departure times, live train location and ticket info in Scotrail's app. I can also buy a ticket there. The cold truth is that Ticket Clerks offer very little to no added value to the majority of travellers in 2023 and, as such, can be redeployed in other roles that may be more useful and/or financially viable. Each to their own I suppose The ScotRail apps really not that great 0 Quote Link to comment Share on other sites More sharing options...
invergowrie arab Posted July 5, 2023 Share Posted July 5, 2023 It's the same with check out operators. Companies can't structure their business around giving old people somebody to strike up a chat with. 1 Quote Link to comment Share on other sites More sharing options...
PossilYM Posted July 5, 2023 Share Posted July 5, 2023 2 hours ago, Todd_is_God said: Would it, though? If I want to get from A to B along an unfamiliar route I can access route info, departure times, live train location and ticket info in Scotrail's app. I can also buy a ticket there. The cold truth is that Ticket Clerks offer very little to no added value to the majority of travellers in 2023 and, as such, can be redeployed in other roles that may be more useful and/or financially viable. How long before an App drives the train? 0 Quote Link to comment Share on other sites More sharing options...
Todd_is_God Posted July 6, 2023 Share Posted July 6, 2023 5 hours ago, highlandmac said: Each to their own I suppose The ScotRail apps really not that great I can't say i've ever found it unable to do what I needed it to tbh. 0 Quote Link to comment Share on other sites More sharing options...
Leith Green Posted July 6, 2023 Share Posted July 6, 2023 9 hours ago, Todd_is_God said: Would it, though? If I want to get from A to B along an unfamiliar route I can access route info, departure times, live train location and ticket info in Scotrail's app. I can also buy a ticket there. The cold truth is that Ticket Clerks offer very little to no added value to the majority of travellers in 2023 and, as such, can be redeployed in other roles that may be more useful and/or financially viable. While you and I may find useage of the app pretty decent, there are still issues relating to people who are disabled and otherwise unable to use it. In fact I think that some of these decisions - when related to access - are protected in law. I am as guilty as anyone of saying "just use the app etc" but when you think about these areas further, there is more to it than the cheapest option. 2 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted July 6, 2023 Share Posted July 6, 2023 Most of the ticket offices in the Highlands have already closed, if they closed any more they'd have to hire extra staff to sell tickets on the train. 0 Quote Link to comment Share on other sites More sharing options...
Bairnardo Posted July 6, 2023 Share Posted July 6, 2023 8 hours ago, invergowrie arab said: It's the same with check out operators. Companies can't structure their business around giving old people somebody to strike up a chat with. By and large, machines are fine for trains. Self checkouts at supermarkets are fucking w**k 2 Quote Link to comment Share on other sites More sharing options...
Stellaboz Posted July 6, 2023 Share Posted July 6, 2023 12 minutes ago, Bairnardo said: By and large, machines are fine for trains. Self checkouts at supermarkets are fucking w**k You're fucking w**k. Much rather spend far less time scanning my own stuff than queuing for ages waiting on old duffers. However, if the self scanning queue is larger, I'm going to the manned checkout, whatever is quicker. 1 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted July 6, 2023 Share Posted July 6, 2023 17 minutes ago, Bairnardo said: By and large, machines are fine for trains. Self checkouts at supermarkets are fucking w**k Agreed, for any more than a hand basket with no alcohol. 0 Quote Link to comment Share on other sites More sharing options...
Empty It Posted July 6, 2023 Share Posted July 6, 2023 5 minutes ago, Stellaboz said: You're fucking w**k. Much rather spend far less time scanning my own stuff than queuing for ages waiting on old duffers. However, if the self scanning queue is larger, I'm going to the manned checkout, whatever is quicker. Aye self service check outs are decent when they work, nothing worse that being stuck behind some auld c**t telling the cashier their life story or getting them to check 600 lottery tickets "can you check these tickets for me, I've already checked them but it's just to double check" 1 Quote Link to comment Share on other sites More sharing options...
101 Posted July 6, 2023 Share Posted July 6, 2023 8 hours ago, invergowrie arab said: It's the same with check out operators. Companies can't structure their business around giving old people somebody to strike up a chat with. Self checkouts are not the future and are a terrible replacement to human doing the job for you. The future is Amazon shops were they ditch checkouts all together are only improvement on humans scanning your shop leaving you free to pack it away. Rather than standing for what feels like a week for 1 person to approve the sales of 10 people whilst taking of the tags off your razor blades and then demanding a receipt when the till has no paper. 1 Quote Link to comment Share on other sites More sharing options...
highlandmac Posted July 6, 2023 Share Posted July 6, 2023 3 hours ago, Todd_is_God said: I can't say i've ever found it unable to do what I needed it to tbh. It's unable to process certain offers on some of the railcards which is a bit pish 0 Quote Link to comment Share on other sites More sharing options...
Hedgecutter Posted July 6, 2023 Share Posted July 6, 2023 (edited) How do ScotRail justify some open returns being ~£20 more expensive than same day return tickets (Aberdeen to Inverness for example)? It's not like the latter ticket types are train-specific and can be used to plan resources in advance? Edited July 6, 2023 by Hedgecutter 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted July 6, 2023 Share Posted July 6, 2023 3 minutes ago, Hedgecutter said: How do ScotRail justify some open returns being ~£20 more expensive than same day return tickets (Aberdeen to Inverness for example)? It's not like the latter ticket types are train-specific and can be used to plan resources in advance? What’s worse is that they seem to have done away with advance returns. It's sometimes cheaper to buy 2 day returns if you're coming back the next day. 1 Quote Link to comment Share on other sites More sharing options...
Sergeant Wilson Posted July 6, 2023 Share Posted July 6, 2023 12 hours ago, highlandmac said: It's not my trumpet I'm blowing,welshie Don't work for them,never have.but as one of life's moaners I feel I should dish out praise now&then too I haven't got the energy for both. 0 Quote Link to comment Share on other sites More sharing options...
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