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Petty Things That Get On Your Nerves...


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Doctors appointments, or trying to book one more specifically. I don't know if it's the same for everyone else, but at Dumbarton Health Centre if I want an appointment with my doctor for something that is wrong with me I need to phone the reception at 8:30am. The problem is that is when everyone phones and they only have 1 phone for my GP, on a Monday morning you can imagine the level of calls may be higher with the GP being shut over the weekend.  I phoned this morning at half 8, spent the next 45 minutes listening to a busy tone, hanging up and re-dialling only to be told that there was no appointments left. When I asked if I could book one for tomorrow she said "you'll need to phone at half 8 tomorrow morning". I now have another day without seeing a doctor and it will be pot luck if I get an appointment tomorrow. It's an absolutely shambolic way of dealing with people and I can't understand why they let the system run like this.

Why don't they have a phone system that adds you to a queue? Everyone phones once and stays on the line until they're heard rather than constantly dialling the number and hoping to find the split second gap in phone calls to get through. Why can't you book for the following day if that day is full? Seems a fucking nonsense to me.

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1 minute ago, The Moonster said:

Doctors appointments, or trying to book one more specifically. I don't know if it's the same for everyone else, but at Dumbarton Health Centre if I want an appointment with my doctor for something that is wrong with me I need to phone the reception at 8:30am. The problem is that is when everyone phones and they only have 1 phone for my GP, on a Monday morning you can imagine the level of calls may be higher with the GP being shut over the weekend.  I phoned this morning at half 8, spent the next 45 minutes listening to a busy tone, hanging up and re-dialling only to be told that there was no appointments left. When I asked if I could book one for tomorrow she said "you'll need to phone at half 8 tomorrow morning". I now have another day without seeing a doctor and it will be pot luck if I get an appointment tomorrow. It's an absolutely shambolic way of dealing with people and I can't understand why they let the system run like this.

Why don't they have a phone system that adds you to a queue? Everyone phones once and stays on the line until they're heard rather than constantly dialling the number and hoping to find the split second gap in phone calls to get through. Why can't you book for the following day if that day is full? Seems a fucking nonsense to me.

I'd find another doctor, don't get any of that shite in the Riverside Clinic in Inverness. I think you can even book an appointment online.

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22 minutes ago, welshbairn said:

I'd find another doctor, don't get any of that shite in the Riverside Clinic in Inverness. I think you can even book an appointment online.

The thought has crossed my mind, aye, but I do like this doctor and he's helped me through some stuff in the past, so I'm comfortable with him. I'd hate to have to change that based on a shitey reception. 

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28 minutes ago, The Moonster said:

Doctors appointments, or trying to book one more specifically. I don't know if it's the same for everyone else, but at Dumbarton Health Centre if I want an appointment with my doctor for something that is wrong with me I need to phone the reception at 8:30am. The problem is that is when everyone phones and they only have 1 phone for my GP, on a Monday morning you can imagine the level of calls may be higher with the GP being shut over the weekend.  I phoned this morning at half 8, spent the next 45 minutes listening to a busy tone, hanging up and re-dialling only to be told that there was no appointments left. When I asked if I could book one for tomorrow she said "you'll need to phone at half 8 tomorrow morning". I now have another day without seeing a doctor and it will be pot luck if I get an appointment tomorrow. It's an absolutely shambolic way of dealing with people and I can't understand why they let the system run like this.

Why don't they have a phone system that adds you to a queue? Everyone phones once and stays on the line until they're heard rather than constantly dialling the number and hoping to find the split second gap in phone calls to get through. Why can't you book for the following day if that day is full? Seems a fucking nonsense to me.

WIWAL there was no such thing as a doctor's appointment. If you needed to see one, you went along to the surgery and sat in the waiting room until it was your turn. The whole system of making an appointment means you have to know you're going to be ill a couple of days in advance.

 

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5 minutes ago, GordonD said:

WIWAL there was no such thing as a doctor's appointment. If you needed to see one, you went along to the surgery and sat in the waiting room until it was your turn. The whole system of making an appointment means you have to know you're going to be ill a couple of days in advance.

 

I can understand why they don't use that system, the would have the whole town showing up to be seen on one day. I just don't understand why their phone system can't add you to a queue, nor why you can't book an appointment for the following day if that day is full considering you're going to phone up and book one that day anyway.

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WIWAL there was no such thing as a doctor's appointment. If you needed to see one, you went along to the surgery and sat in the waiting room until it was your turn. The whole system of making an appointment means you have to know you're going to be ill a couple of days in advance.
 
Last time I phoned for a doctor's appointment I was told I could have one in four weeks time. I don't think the receptionist was too impressed when I remarked that I'd either have got over my illness or does from it by then.
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11 minutes ago, welshbairn said:

I get all my tobacco at about a third of the price when I go on holiday.

Most do, or at the least get someone else to get it for you. If not, there’s always someone selling it around the pubs. Smoking only cost me around £11 a week on roll ups 30-40 a day

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40 minutes ago, DiegoDiego said:

Folk who call themselves ex-pats as if they're somehow better than all the other immigrants.

Agree with this, kind of people that complain about immigrants moving to the UK, not learning the language, eating their own food, having their own shops and only socialising  with their fellow countryman, then move to Benidorm

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Currently sitting in dentist waiting room and there’s this fat fucker of a mother with her infant son having a very loud conversation with him  , trying to be funny and looking around every time she makes a “ joke” to see if anyone’s laughing .

Hope she gets all her teeth removed 

 

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21 hours ago, The Moonster said:

Doctors appointments, or trying to book one more specifically. I don't know if it's the same for everyone else, but at Dumbarton Health Centre if I want an appointment with my doctor for something that is wrong with me I need to phone the reception at 8:30am. The problem is that is when everyone phones and they only have 1 phone for my GP, on a Monday morning you can imagine the level of calls may be higher with the GP being shut over the weekend.  I phoned this morning at half 8, spent the next 45 minutes listening to a busy tone, hanging up and re-dialling only to be told that there was no appointments left. When I asked if I could book one for tomorrow she said "you'll need to phone at half 8 tomorrow morning". I now have another day without seeing a doctor and it will be pot luck if I get an appointment tomorrow. It's an absolutely shambolic way of dealing with people and I can't understand why they let the system run like this.

Why don't they have a phone system that adds you to a queue? Everyone phones once and stays on the line until they're heard rather than constantly dialling the number and hoping to find the split second gap in phone calls to get through. Why can't you book for the following day if that day is full? Seems a fucking nonsense to me.

Why not post details of your ailment(s) on here and the doctors of P&B can tell you how long you've got left?

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Just now, Shandon Par said:

Why not post details of your ailment(s) on here and the doctors of P&B can tell you how long you've got left?

I have some kind of infection on the roof of my mouth (I realise this will lead to jokes about sucking cock/having bad AIDS, carry on). Warm and rough things are sore to eat whilst eating cold and soft things is almost orgasmic so my diet has consisted mainly of ice cream for the last 4 days.

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21 hours ago, The Moonster said:

Doctors appointments, or trying to book one more specifically. I don't know if it's the same for everyone else, but at Dumbarton Health Centre if I want an appointment with my doctor for something that is wrong with me I need to phone the reception at 8:30am. The problem is that is when everyone phones and they only have 1 phone for my GP, on a Monday morning you can imagine the level of calls may be higher with the GP being shut over the weekend.  I phoned this morning at half 8, spent the next 45 minutes listening to a busy tone, hanging up and re-dialling only to be told that there was no appointments left. When I asked if I could book one for tomorrow she said "you'll need to phone at half 8 tomorrow morning". I now have another day without seeing a doctor and it will be pot luck if I get an appointment tomorrow. It's an absolutely shambolic way of dealing with people and I can't understand why they let the system run like this.

Why don't they have a phone system that adds you to a queue? Everyone phones once and stays on the line until they're heard rather than constantly dialling the number and hoping to find the split second gap in phone calls to get through. Why can't you book for the following day if that day is full? Seems a fucking nonsense to me.

My old surgery had a great system where if you phoned to get an appointment, they'd give you a time to call back usually within an hour or so, and you'd get to speak to the doctor.  If he thought you needed to come in, he give you an appointment, usually that day or the next.  It was great and it worked well.

My current surgery is an absolute pain in the arse.  You phone up to get an appointment.  You're then asked "is it an emergency?", if you say yes, you'll get an emergency appointment that day.  My issue is that that's open to abuse.  If it was an emergency then I'd be away to A&E.  I'm just ill and i'd like an appointment.  So I either say it's an emergency, which it isn't, and get an appointment sooner or say no, and get offered an appointment no sooner than two weeks away, by which time, i'll either be better, much worse, or dead.

The reception staff get on my tits as well.  I'm getting trial injections of a drug to treat cold urticaria that I suffer from.  Part of the treatment is that I need to take 3 different antihistamine drugs every day.  The consultant at the hospital sent my doctor a letter asking that they renew my prescription for them.  I went to collect them at the pharmacy and they had only gave me one of them.  When I called to ask where the other 2 were, i was told "we decided you didn't need them as the one we've renewed is enough"  I pointed out that they had been told by the consultant at the hospital that this was part of a trail and she has advised I need all three.  After much tutting and sighing she said they'd renew the other two as well.

Boot. 

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I made a repeat prescription for omeprozole like a do every 3 mo the and recently it got rejected with a note saying “please contact doctor to discuss” so I phoned up the surgery that day and it took a full week to be able to book a phone conversation with a doctor for a conversation that lasted 3 minutes.

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1 minute ago, KnightswoodBear said:

My old surgery had a great system where if you phoned to get an appointment, they'd give you a time to call back usually within an hour or so, and you'd get to speak to the doctor.  If he thought you needed to come in, he give you an appointment, usually that day or the next.  It was great and it worked well.

My current surgery is an absolute pain in the arse.  You phone up to get an appointment.  You're then asked "is it an emergency?", if you say yes, you'll get an emergency appointment that day.  My issue is that that's open to abuse.  If it was an emergency then I'd be away to A&E.  I'm just ill and i'd like an appointment.  So I either say it's an emergency, which it isn't, and get an appointment sooner or say no, and get offered an appointment no sooner than two weeks away, by which time, i'll either be better, much worse, or dead.

The reception staff get on my tits as well.  I'm getting trial injections of a drug to treat cold urticaria that I suffer from.  Part of the treatment is that I need to take 3 different antihistamine drugs every day.  The consultant at the hospital sent my doctor a letter asking that they renew my prescription for them.  I went to collect them at the pharmacy and they had only gave me one of them.  When I called to ask where the other 2 were, i was told "we decided you didn't need them as the one we've renewed is enough"  I pointed out that they had been told by the consultant at the hospital that this was part of a trail and she has advised I need all three.  After much tutting and sighing she said they'd renew the other two as well.

Boot. 

Amazing that they can't standardise a system across all health centres.  I actually feel for the reception staff at my health centre, this morning I got through and I could hear the fear in her voice as she said "sorry, we don't have anything left for today". I just sighed and she started apologising.  She knows the system is an absolute shambles and can't do anything about it. I'm tempted to call back at lunch and ask if I can send a picture of my infection in can the doctor prescribe me antibiotics.

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